One-stop centre online
Hemananthani Sivanandam

ALL 104 local authorities in Peninsular Malaysia are expected to be installed with the One-Stop Centre (OSC) online system by the end of the first quarter of next year.

Housing and Local Government Minister Datuk Chor Chee Heung said yesterday, the system, which allows submission and processing of online applications to speed up approval time, was developed by the ministry and will come into use simultaneously in 10 local authorities from Jan 4.

The 10 are the Johor Baru, Kuala Terengganu, Shah Alam and Petaling Jaya city councils; and the Kuantan, Alor Gajah, Sungai Petani, Sepang, Nilai and Kangar municipal councils.

“The OSC online system was developed by the ministry in 2008 and has already in use at the Kuala Lumpur City Hall (DBKL),” Chor said in reply to Senator Zainun A. Bakar.

“In fact, DBKL was one of the local authorities selected for the pilot project to test out the system during its early stages.”

Zainun had asked if the government planned to expand the system to facilitate the application of an advanced system such as City Hall’s

KUL-Submission was launched by City Hall in October to offer online services for building suggestions and applications to speed up the city’s development process.

This advanced system, which replaced its previous one-stop centre model, encompasses application stages up to approval processes, thus saving time and business costs.

Chor also said that the ministry is conducting ongoing “hands-on OSC online” workshop sessions.
Updated: 11:34AM Tue, 21 Dec 2010